Customer Service

How Can We Help You?

We accept Paypal, Mastercard, Visa, Discover, American Express, Apple Pay and Google Pay. You can find more details on our Payments and Ordering page.

At Nightshade Nook, we are pleased to offer shipping services via UPS to ensure that your orders are delivered safely and efficiently. Our goal is to provide you with a hassle-free shipping experience that complements the exceptional quality of our products. Please read the following information to understand our shipping process:

Shipping Methods: We currently offer standard shipping through UPS for all orders. Please note that the shipping times provided are estimates and may vary based on factors such as product availability, customization, and delivery location.

Shipping Times:

  • Standard Shipping: Our standard shipping typically takes [5] business days for delivery within the contiguous United States. For international orders, shipping times may vary based on the destination.

 We do not refund original shipping costs unless the return is due to our error or a defective item. The customer is responsible for return shipping costs unless otherwise agreed upon.

Returns Policy

Nightshade Nook, we are committed to your satisfaction, and we understand that
sometimes circumstances may require a return or exchange. We strive to provide
a fair and transparent returns process to ensure your experience with us is
exceptional. Please review the following information to understand our returns

Returns Eligibility: We
accept returns for the following reasons:

  1. Defective or Damaged Items: If you receive
    an item that is defective or damaged, we will gladly accept its return.
  2. Order Error: If we shipped
    you the wrong item, we will provide instructions for returning the
    incorrect product and sending you the correct item.
  3. Quality Concerns: If you believe
    the product quality does not meet your expectations, you can request a
    return within [5] days of receiving the item.
  4. Non-Returnable Items: Certain items are non-returnable, including:
    • Items not in their original condition or with missing parts.
    • Custom-made or personalized items, as outlined in our Custom Order Policy.
    • Items that have been used, installed, or altered from their original state.

At Nightshade Nook, we are committed to delivering the highest standards of quality and safety in every product we create. Our dedication to excellence is reflected in our sourcing practices, craftsmanship, and the materials we use. This policy outlines our commitment to maintaining quality and safety throughout our operations.

Quality Assurance:


1.    Sourcing Quality Materials: We exclusively purchase premium live edge wood from local small businesses known for their exceptional craftsmanship. Our wreath supplies are obtained from reputable wholesale companies with a proven track record of quality.

2.    Handcrafted Excellence: Our products are meticulously handcrafted by skilled artisans who take pride in their work. Each item is crafted with attention to detail and a commitment to creating a lasting, beautiful piece.

3.    Epoxy Resin and Mica Powders: We work exclusively with top-quality epoxy resin and mica powders to enhance the beauty and durability of our products. Our skilled artisans are trained in the proper handling and application of these materials to ensure consistent quality and safety.

Caring for Your Live Edge Epoxy Resin River Table

Live edge epoxy resin river tables are remarkable pieces of furniture that can enhance any home decor with their unique, organic design and glossy, transparent finish. To maintain the beauty and condition of your river table, it’s important to follow these care instructions:

  • Regular Cleaning: Use a soft cloth or microfiber towel to gently remove dust and debris from the surface. Clean with a mild soap and water solution, avoiding harsh cleaning products.

  • Avoid Direct Sunlight: Protect your table from direct sunlight and UV rays to prevent fading or discoloration. Consider using window coverings if your table is in a sunny area.

  • Use Coasters and Mats: Place coasters and mats under hot or cold items to prevent scratches. Avoid placing sharp or heavy objects directly on the surface.

  • Keep the Table Dry: Wipe up spills promptly with a soft cloth or paper towel to prevent water damage. Avoid leaving wet items or standing water on the surface.

  • Reapply Finish as Needed: Over time, restore the glossy finish by reapplying epoxy resin according to the manufacturer’s instructions. Allow the resin to cure completely before use.

  • Avoid Extreme Temperatures: Keep your table away from heat sources and extreme temperatures to protect the epoxy resin finish.

For more detailed care tips, please visit our Product Care Page. Proper care ensures your river table remains a stunning and functional piece for years to come, preserving its natural beauty and artistry.

Welcome to the Nightshade Nook Customer Service Center! We’re dedicated to providing you with the best possible service and support. Here, you’ll find all the information you need to make your experience with us smooth and enjoyable. If you have any questions, concerns, or feedback, feel free to reach out to our customer service team. We’re here to assist you!

Contact Information:


Phone: 315-945-6464

Hours of Operation:

Mon-Fri 9am-8pm

Sat and Sun 10am-6pm


Frequently Asked Questions (FAQs):

1. How do I place a custom order? To place a custom order, please visit our Custom Order Placement page for detailed instructions and information. Or email us at

2. What payment methods do you accept? We accept [List of Accepted Payment Methods]. You can find more details on our Payments and Ordering page.

3. What is the lead time for custom orders? Lead times for custom orders vary based on the product and its specifications. For more information, please refer to our Custom Order Delivery & Lead Time section.

4. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track the delivery status of your order.

5. What is your return policy? Please review our Returns policy for details on our return process, including eligibility, steps, and any associated fees.

6. How do I contact customer service? You can contact our customer service team via email at by phone at [315-945-6464], or through our live chat during our business hours.

7. Do you offer international shipping? Yes, we offer international shipping. For more details on international orders, please visit our Shipping Information page.

8. How do I inquire about bulk orders? For inquiries about bulk orders, please get in touch with our customer service team. We’d be happy to discuss your needs and provide you with a quote.

9. What do I do if my item arrives damaged? In case your item arrives damaged, please follow the instructions outlined in our Quality Limitation & Warranty section to report the issue and initiate the claims process.

10. How can I provide feedback about my experience? We value your feedback! Feel free to share your thoughts, suggestions, or concerns with us via email, phone, or live chat. Your input helps us improve our services.

At Nightshade Nook, we’re committed to ensuring your satisfaction every step of the way. If you can’t find the answer you’re looking for, don’t hesitate to reach out to our dedicated customer service team. We’re here to make your experience exceptional.