Custom Order Policy

Custom Order policy

QUALITY RESULTS

Looking for custom live edge wood products? Nightshade Nook offers the very best in craftsmanship, quality, and customer service. From countertops and tables to shelves and mantels, we have everything you need to create a beautiful and functional space that you’ll love.

EXPERIENCED

When you work with Nightshade Nook, you can expect the very best in terms of craftsmanship, quality, and customer service. We use only the finest materials and the most advanced techniques to create our products, ensuring that every piece we create is not only beautiful but also durable and long-lasting.

CUSTOM ORDER PLACEMENT

Orders must be placed using a formal purchase order. A minimum deposit of fifty percent (50%) of the purchase price is required to initiate order fulfillment. Nightshade Nook Decor will confirm all orders prior to production. Approximate completion and ship dates will be determined upon receipt of the deposit, as well as any pending finish specifications. Balance payment is due in full prior to shipment, including packaging fees, freight, and storage fees, if applicable. If final payment is not received within 30 days of order completion, a storage charge may be applied until payment is received and the item is able to be shipped. 

For purchases outside of the United States, wire transfer information is available upon request.

PRICES

Prices do not include packaging, storage, freight, taxes, transit insurance, local delivery, or installation. All prices are subject to change without notice. Please verify all pricing with your representative before submitting a new purchase order.

CUSTOM ORDERS

Custom construction and sizes are available by request but are subject to acceptance by Nightshade Nook Decor As most of our pieces are customizable, these requests will be reviewed on an individual basis. Custom quotations and lead times are available through your representative for pieces outside of our standard products. Quoted prices are valid for 30 days unless otherwise negotiated when the pricing is given. No cancellations are allowed on custom orders.

CUSTOM ORDER DELIVERY & LEAD-TIME

Production and lead time will begin upon receipt of a purchase order, but not without the accompanying deposit, size and finish specifications, and materials where applicable. Additional delays due to revisions, drawing approvals, or other necessary information can also occur when ordering custom products, so please submit a completed purchase order with as much confirmed information as possible. Lead times will vary by product ordered, and can range from 12-18 weeks depending on availability of materials, current production scheduling, and the custom nature of an order. Quoted delivery dates are approximate, and Nightshade Nook Decor shall not be responsible for any delay or failure in performance for any course beyond our control (including, but not limited to strikes, lockouts, or other labor difficulties, failure or delay of sources to supply, transportation difficulties, accidents, fires, acts of Nature or any event which interferes with Nightshade Nook Decor’s normal business and manufacturing operations.

CUSTOM ORDER CANCELLATION POLICY

All goods are made to order per client specifications. Orders cannot be canceled after ten (10) business days from the date of deposit, otherwise, they will result in a forfeiture of the deposit. Changes to orders, returns, or cancellations are required in writing for approval from Nightshade Nook Decor Such orders may also be subject to price change or re-stocking fees of 25% – 50% of the net sales price.

STORAGE POLICY

All orders must be shipped within thirty (30) days of completion to avoid storage fees. A storage fee of $300 per month will be added to the final invoice if the merchandise is not picked up before the thirty (30) day deadline expires.

CRATING, PACKAGING & DELIVERY

Crating and packaging are additional costs that must be included and acknowledged on the original purchase order. Individual crating fees are subject to change if special crating requests are made, whether for installation or assembly purposes.

In all cases, it is the responsibility of the purchaser to determine if the size of the completed furniture can be accepted through entry doors, windows, etc. Nightshade Nook Decor does not accept responsibility or liability where on-site conditions and limitations prevent the final delivery of items.

METHOD OF SHIPMENT

.Nightshade Nook Decor will arrange product shipments on behalf of the client unless the client specifies alternative shipping arrangements. Client pick up directly from our facility is permitted.

QUALITY LIMITATION & WARRANTY

Nightshade Nook Decor carefully inspects all items before they are crated or packaged for shipment, and archives a video record of the item’s condition prior to shipment. Nightshade Nook Decor cannot be held responsible for mishandling by a freight carrier or receiving warehouse, and therefore all damage claims will be carefully reviewed on an individual basis. Goods damaged in transit cannot be refused by the consignee and must be settled by the consignee with the carrier that caused the damage. Customers and receiving warehouses must carefully inspect all items at the time of delivery, and all damages must be noted on the Bill of Lading. Such obvious or discovered/concealed damage must be reported in writing to the carrier in accordance with the applicable regulations and time limits agreed upon when the freight arrangements were made. All claims against Nightshade Nook Decor must be made in writing within ten (10) working days after receipt of goods, including receipt at a receiving warehouse. Failure to make a claim within the ten (10) day period constitutes acceptance of goods and a waiver of any such defects, errors, or damage. If Nightshade Nook Decor accepts a claim, it is at our discretion as to whether a repair or replacement is warranted.

Nightshade Nook Decor warrants that any goods sold will be free from defects in workmanship and materials for one (1) year from the date of shipment. This warranty does not apply to damage or breakage resulting from misuse, accidents, abuse, neglect, mishandling, or wear resulting from normal use. Nightshade Nook Decor will repair, or at our discretion, replace free of charge, any defective merchandise.  Defective products will be replaced within the normal production lead time required to reorder and manufacture the same product.

RETURNS

All sales are considered final. No returns, for any reason, will be accepted without prior written authorization from Nightshade Nook Decor and must be accompanied by an assigned return authorization number. Merchandise returned without a pre-assigned return authorization (RA) will be refused. Unauthorized returns will not be accepted and will be returned to the shipper freight collector. Returns for reasons other than valid claims, if allowed by Nightshade Nook Decor, will be subject to a handling and/or re-stocking fee.